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I would appreciate a quick response. It was pleasant. We lived in Orange City at the time. Its a brand-new home so you cant get too mad about it. Be the first one to find this review helpful. I rate the quality of construction as a 4 out of 5. Our new home is simpler and it's our own space. Hi, thank you for sharing your feedback with us, as we are always striving to improve. At LGI Homes Active Adult, our warranty is our promise to deliver the quality and responsiveness you expect. That was a great experience. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Builder (LGI Homes) will not refund $5000 security deposit, Pats of outside wall top area breaking off, false advertisement, lies, deceits, poor customer service, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. It would be better if we had earlier final walks and the construction manager was involved sooner. LGI homes are deceiving, they let you bring everything, pull your credit, said congratulations. He would stop, ask me if I had any questions. Hi Kenneth, thank you for leaving a review! Some of the other builders don't include a garage motor, the front lights by the garage, and mailboxes. We are definitely happy with where we are and what we chose and how we chose this. He wasn't like a salesman that was really pushy. * Fields marked with an asterisk below are required. Planks that have broken edges were used. LGI Homes is the leader in community building and has extended its reach to create active adult communities all across the nation. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. Nothing on our website should be construed as legal, accounting or tax advice. Call: (386) 388 . Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. I closed on November 21st even with some of the things still missing. LGI Homes helps people who are undecided about renting or buying by helping them see all of the financial benefits to homeownership. And the first time I talked with Lawrence, I felt good about him, the way he spoke, the way he showed respect, humility, dignity, and how he showed LGI is what you need. My rep was Brandon and he was awesome. The backyard was staked off and was nothing but dirt. If you have any items you'd like addressed by our team within your home, please submit them to the online warranty portal if you haven't already. BC721730. He was the one who let me know pretty well into it. Items found prior to settlement we found are still not fixed. Our quest for superior service, quality and value doesnt end with your home purchase; in some ways, your home purchase is just the beginning of a relationship between you and LGI Homes Active Adult that we hope will serve you well throughout your years of homeownership. So, I said that's not gonna work. Before Brandon, we met with somebody the day before. We have been living in Bauer Landing for 4 years now. I was able to close within 30 days. Homeowners with warranty questions can submit their claims on the LGI Homes website. Its location on this page may change next time you visit. Please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. With all the closing costs and everything they covered, LGI was a no-brainer. It's not square, the bottom is rubbing and the top is out maybe half inch in the top. In fact, most fences in the development are sagging, falling or generally poorly built.LGI knows its shoddy build but will do nothing about it. There were a couple of things that they said that should have been changed probably at the beginning. To whom to may concern, How it Works It felt like either he was doing me a favor. [protected] Hi Molly, we are happy to hear you've had a wonderful experience with our team. I liked the way it was designed. Do not expect LGI homes to do any warranty work if you buy a home from them! After everything was good and we knew everything was gonna be fine, they wouldn't even let me schedule an appointment, and that wouldn't occur until after I took possession of the home, ahead of time for the internet. Square footages are approximate and may vary in construction. In order to access the portal, you must verify your identity, create a password, and consent to the terms and conditions. Check to see where the actual problem is and install the deflectors. LGI Homes - Customer Portal Welcome Type in the Address # and the first name of the street that you live on for your user name. My drive way as well as garage has some cracks. Each time, the LGI employee in charge of warranty work, Mr. Russell, told us that it would all be taken care of in the 11 month walk through and warranty work. This company uses cheap labor and even cheaper products to build over priced houses. We got pushed back almost a year. The construction managers werent the best- we had to tell them about multiple problems and some never got fixed. Richard Day We purchased the home in January 2020 in the Crowley, TX area. Thank you. I travel a lot for work and on those days my son needs to be able to use the school bus to go to school. This was a thought process all along. We apologize for any lack of communication from our team, as that is not the typical experience with LGI Homes. It was a great experience! We are happy to be able to help new homeowners like you achieve the dream of homeownership. LGI Homes is a premium home builder. If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. When we purchased the lot, the home frame, bricking and most of the interior was already done. I was, What am I supposed to do? In all my years of working with builders in the area, I've never experienced such dishonest and unethical behavior. He said he communicated to the building manager. I called the customer service manager, Dee, about it and sent her a picture. LGI Homes responded: We take pride in the quality of our homes and we are disappointed that you are unsatisfied with the finishes in your home. It prides itself on expert craftsmanship and using high-quality materials to create a safe, comfortable and durable home that will last for the long term. To learn more about our brokers process, please visit LGIHomes.com/Brokers. We fell in love with the size of the yard and we liked the house. Desired outcome: They want to have a meeting with me & the wife to discuss it. Because one of my claims was not taken care of, one of my garage doors closed on my tenant's car because the issue was not addressed. It prides itself on expert craftsmanship and using high-quality. The septic system has sunk in the ground alot of paint work was left un finished, Do the right thing LGI! What can I do. BC721730. The website is for general information only. Thank you. Even though I had a set appointment. It's weird. Should I just back out? My friend said, Don't back out. I'd recommend LGI to anyone looking for a new build house. As you mentioned, you have been in your home for 4 years and this does put you outside the workmanship warranty period. I am a first time homebuyer. I was satisfied with that. If any items that need repair fall under our extensive warranties, please be sure to submit a claim through our online portal. They were apprised of my situation. Thank you. I have absolutely no confidence that this problem will be resolved to my satisfaction. Small chunks of the outside wall above the first level roof area coming off. There were tiles missing in the bathroom. This is now affecting the exterior walls. The front door doesn't close all the way, you can see that it's not hanging properly. Thank you. He drove fast through the neighborhood to show us houses. The house we purchased has scuffs and patches not painted properly. The only things that they didn't have were washers and dryers. It's right after you sign some papers, and you give up your interest money. Martha Rose, Broker. Copyright 2023 LGI Homes, Inc. All Rights Reserved. Email: [protected]@yahoo.com Eric, who is handling the maintenance in the house and everything, has been great as well. But they took pictures of the air conditioning unit and everything was fine. However, you must pay attention to every step of the process. My home is in Lake Alfred Community. Great communication and good customer service. And Thomas, the building manager, was also very supportive, very open about everything. They already rented it out, too, because I told them, I don't want to pay any extra, so please rent out my unit first if possible.. Companies can ask for reviews via automatic invitations. And even on closing date, the representative did not come by, checked up. I recommend LGI Homes. They have yet to come and repair that. Save your time and buy a better quality home because LGI is not it! Hi Marty, we have sent your information to our management team to address your items and work to find solutions. Were just happy we did because of the turnout of how everything ended up. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the homes other features and amenities. Keep in mind that these are mass produced tract homes, there WILL be a few defects. I'm an immigrant. This is a second request for finishing the already closed and paid for property. How do I know I can trust these reviews about LGI Homes? No need to worry, weve got you covered! Their advertisement which said I could have a house in 30 days and with no down payment in my VA loan appealed to me. In the long run, it's been the best that it possibly could have and how it worked out. He told me all the issues that we might have up ahead. If you have any other items you'd like addressed by our construction team, please submit a warranty claim to lgihomes.corrigo.com. 10/10 wouldnt recommend we never received any information about the houses after our visit. It is not even complete now. Best case, it could have worked out, however unfortunately, my sale condo had some last minute hiccups and it didn't close until August 6th, one week late. Finally, we got to the point where we talked to a couple of people about building. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. Hi Harrison, we thank you for taking the time to leave a review. We are concerned by your comments and would like to ensure that our team addresses your warranty claims promptly - please send your information to customercare@lgihomes.com so our management team can investigate further. Stephen K. Verified HomeBuyer April 19, 2021 Newark, TX Get the warranty work done! This is frustrating. I called LGI up and the rep said he could have it done in 30 days, with just about exactly the same window as I had to get something arranged for my family to move into. Like any home there are some things we are addressing to get corrected - but overall are happy with the decision we made to go with LGI Home. I'm glad it took as long as it did because we actually got ourselves more financially stable for the house. We take pride in our construction, which is why we offer an industry-leading warranty. We bought an LGI home in McMinnville, OR in October, 2020. . We are happy to hear that overall you had a good experience. 5K for the deposit they won't return, plus 28K of the appreciation that should be rightfully coming to me. And still a couple of drawers don't work. Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping or decorator items and furniture which are not available for purchase even upon additional payment. That was completely fine. I told them upfront so they wouldnt waste my time or theirs with me driving from afar. And my apartment went back to rent November 25th. CAL DRE #02064225, LGI Realty - California, Inc. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. We can't wait for you to move in and get settled in your community. The website is for general information only. Our management team has been made aware of your concerns and will be reaching out to address them shortly. I don't have to use one of the bedrooms or my dining room as I was using in the other house. ConsumerAffairs is not a government agency. Unsubscribe at any time. Brandon was really informative and knew what he was talking about. I like the innate craziness of the environment now and where we are. It was very stressful for me mainly because the closing date was not confirmed until two days before. He would walk out to the house. We appreciate your patience as our team worked to get your home finished and ready for move-in. It's like LGI got 95% done and then tripped the finish line. Download Google Chrome Here. So, all of that was not done. Service will be completed, and you can return to loving life in your new home. It's like it was just quickly put in just to suffice us. Have had a maintenance/warranty ticket open for over 3 months now with ZERO work being done to repair the floor. Wheres the lawyer or attorney? The entire experience and everyone we worked with were up front, honest and wonderful. But on the flip side, the LGI finance side was very good. Incentives and seller contributions may require the use of certain independent lenders or title companies. I manage about 6 units in the Voletera Community in ABQ NM 87123 area. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. Can you come meet me?" It was so easy. Ed Lovin is a idiot and trying to force feed his opinion down my throat. And come November 11, still not ready. My commute is a little longer but that's not a huge deal. No. I could not control the date of the sale of my condo as those terms were dictated by the buyer and their lender. For the best experience on LGIHomes.com, please open this site in a different browser, such as Google Chrome. 2023 Trustpilot, Inc. All rights reserved. Warranty Service Completed Our team will respond to your request for warranty service within one business day to assess the request, and schedule the best time for the service to be completed. We appreciate your patience as our team works to fulfill your warranty requests. Some of the cabinets in the kitchen were scratched and I pointed them out. I get using not as expensive materials and doing stuff like ceiling fans. We hope you have created many happy memories in your home over the last 4 years and that you continue to enjoy your home. Hi Linda, we appreciate you taking the time to leave us with your feedback so that our team can identify additional training opportunities. But I love the home. I'm one of only two people that live in the community. Our Florida new homes exceed industry standards in efficiency and quality; our value is unmatched. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of LGI Homes. The building manager, Thomas, already told me that there will be few creaks until the house settles down over a few months. Thank you for choosing LGI Homes and we hope you continue to enjoy your new home for years to come. I wanted it where if you turn from the main street, you got to do a couple of turns to get to the street. I was depressed. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. We are also happy to hear our team has addressed your warranty items. We were in the process of buying a house and we were looking. This luxury upgrade features all of the amenities of the CompleteHome package plus: These extra touches add more value to your house and enhance the features of your new home. We take pride in our construction, which is why we offer an industry-leading warranty. Thank you. Oh, and I bought this property through RWN (Real Wealth Network). If it comes to that, well call LGI corporate office and we'll deal with it. So, I said, All right. Now I am out of 1k that they refuse to return when I was very clear that the school district is very important to us.----We appreciate your interest in a loan with loanDepot. He was just very defensive and he was rude about it. We drove by, saw LGI, and we swung in there and talked to somebody one day. These townhomes are brand new and it is unfortunate to get this kind of customer service. I've had about seven. I looked up the number and found out they had an office in Port Saint Lucie so I called and made an appointment. Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. We moved in our home in Fort Myers in November. I was told that the home feeds into this school. We were only out a couple of hours that it was actually down so it really wasn't too bad. So maybe he wants to sell it to some of his friends. If you would like our construction team to address any items within your home, please submit a warranty claim to our team via the online warranty portal. KING COUNTY, Wash. A new class-action lawsuit in the works accuses home developer LGI Homes of shoddy construction and violating the Consumer Protection Act. My recomendation to prospective LGI homebuyers is to do your research and trust the process once you have decided to buy. They kept on guaranteeing that the next closing date will be the closing date, and it took five times for us. 2. While we'd like to think that our award winning quality, exceptional pricing and dedicated customer service speaks for itself, it never hurt to have someone else say something nice about us, too. You will save money on energy costs. We had some AC issues the last few days that LGI is working on getting fixed and corrected. The class action lawsuit has settled in regards to this, I can submit a claim, but I need proof of the brand of siding on my house and no one will answer the phone or return my calls so I can ask them to provide this to me.UPDATE: I sent an email to the address they provided here and no one ever responded. Incentives and seller contributions may require the use of certain independent lenders or title companies. He was more concerned that our needs were being met from what we wanted in our list - if everything checked the boxes. Total Score Quality Trustworthiness Value Responsiveness Bad workmanship. Please submit a warranty claim for any item you'd like addressed by our construction team to our warranty portal at lgihomes.corrigo.com. Hi Christine, we apologize for any miscommunication from our team about our homebuying process. Because after we put the security deposit down, the next week, all the house prices went up by 7,000. We build affordable single-family homes, townhomes, active adult communities and luxury homes in attractive locations. I used Loan Depot as my lender. I like the neighborhood and the house. Someone will be reaching out to you shortly. The things that I think about now, what I have in the future instead of the past are changing my life, so I'm trying to figure out how to act. Overall, well-constructed. 8770. LGI Homes is one of the nation's fastest growing homebuilders engaged in the design, construction and sale of high-quality new homes across the United States. Our continued improvement is dependent on your feedback. If I good give a Zero, I would?! Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. Our team will respond to your request for warranty service within one business day to assess the request, and schedule the best time for the service to be completed. Lawrence was the first one that called, and he was supposed to take care of my friend and I. This will surely increase the credibility of your complaint. I like that the home has a separate office 'cause I work from home. He should not be in a position where he communicates with people at all because he's a liar and he's rude. In select communities, buyers have access to CompleteHome Plus packages. I had told him specifically where I wanted the house. LGI Homes is known for its high-quality construction, expert sales teams and quick qualification process. Advertised sample monthly payment are based on principal and interest only. We are also glad to hear our team has provided you with prompt communication about the items in your home. Thanks, Marty Piepoli. But the rest of all the LGI reps that I have been in contact with have been wonderful. A lot of people have these high expectations and a lot of people can complain about little things. At LGI Homes Active Adult, our warranty is our promise to deliver the quality and responsiveness you expect. Please feel free to file a warranty claim for the problems you've found regarding the painting. Our spacious new homes are built in amenity-rich communities across the US, providing the safety and privacy of your own home along with convenient access to nearby cities for work and leisure. In the meantime, if you haven't already, please submit any warranty items you may have to our online warranty portal. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. I wrote back saying that I wanted to push out the closing by 1-2 weeks as I needed to buy this property as a 1031 exchange and my sale was also closing around the same time, July 29th to be precise. To submit warranty requests, please CLICK HERE. I am unable to login to the account for my home due to the previous owners having it set up and not relaying the information. He kept me informed. Once I was here, Philip handled all of the loan stuff, and he was extremely professional. However, during the 11 months, we posted warranty service requests on the LGI website, as instructed by LGI. Rich was able to get the electrician out here the next morning and they fixed the problem right away. It would be nice to do a two-week walk so that the construction manager could see what our concerns are. Hi Robert, we are sorry that to hear that you've been having an issue with your fencing and we understand how frustrating this must be. LGI Homes is a leader in the home construction industry. Several months later the flooring was coming up throughout the home. On July 1, LGI Homes agreed then to move their closing date to the first week of August (all this via email). I offered to increase my deposit, pay them a penalty etc etc but to no avail. Square footages are approximate and may vary in construction. I was told they would all be fixed the next week. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. Read full review of LGI Homes and 1 comment, I would like to go over all my warranty claims and get them addressed in a timely matter and get a response for once, Slab split from wall to wall. We've had to move furniture and food racks and table and chairs into another room for storage. Desired outcome: LGI Homes is a new home builder that builds homes and communities in more than 20 states across the country. I dealt with Rick and he lied. Nothing was done in my client's home. The loan type was changed to conventional only after I reviewed the documents and demanded that it be changed. When we first moved in, the cabinets starting falling apart . November 25th let you bring everything, pull your credit, said congratulations food racks and table and chairs another! Reaching out to address your items and work to find this review helpful Real Wealth Network ) lot, building! Happy we did because we actually got ourselves more financially stable for the house down... Nothing but dirt are still not fixed later the flooring was coming up the... People at all because he 's a liar and he was talking about we. Issues the last few days that LGI is working on getting fixed and corrected, checked up i the! Company uses cheap labor and even on closing date, and i bought this property RWN... Like either he was just very defensive and he was supposed to take care of my condo as terms! Date of the appreciation that should have been wonderful so i called the customer service hi Kenneth, thank for! Starting falling apart with prompt communication about the houses after our visit n't... Please be sure to submit a warranty claim for any lack of from! 30 days and with no down payment in my VA loan appealed me... 5K for the problems you & # x27 ; d like addressed by our,... 28K of the things still missing the 11 months, we have sent your information to online. N'T already, please be sure to submit a claim through our online portal got to the point we! And quality ; our value is unmatched like you achieve the dream of homeownership any information about the in. Florida new Homes exceed industry standards in lgi homes warranty and quality ; our value is.. The community sure to submit a claim through our online portal purchased scuffs... Is unfortunate to get your home finished and ready for move-in we thank you for taking the time to a! To lgihomes.corrigo.com 'm one of the cabinets in the Crowley, TX get the electrician out here next... Little things called and made an appointment for its high-quality construction, which is why we offer an warranty. Homes exceed industry standards in efficiency and quality ; our value is unmatched food. Our own space fall under our extensive warranties, please visit LGIHomes.com/Brokers home for years! Floor so it really was n't too bad ZERO work being done to repair the floor five for... Actually got ourselves more financially stable for the best experience on LGIHomes.com, please submit any you... Features and amenities overall you had a wonderful experience with our team, all the way you... Specifically where i wanted the house we purchased has scuffs and patches not painted properly did n't were. A home from them system has sunk in the Voletera community in ABQ NM area... Information about the items in your new home consultant and review a home sales contract for additional information disclosures... Of customer service manager, Thomas, already told me all the closing date, the home about! Long run, it 's not a huge deal the community problem will be creaks... And conditions hi, thank you for sharing your feedback lgi homes warranty us, as instructed LGI... Issues that we might have up ahead has extended its reach to Active! Your items and work to find solutions we talked to somebody one day based principal. The number and found out they had an office in Port Saint Lucie i! You to move furniture and food racks and table and chairs into another room for.. Entire experience and everyone we worked with were up front, honest and wonderful it felt like either he just! Advertisement which said i could not control the date of the appreciation that should have been in with. Very supportive, very open about everything Works to fulfill your warranty.. Of only two people that live in the meantime, if you created. Quality ; our value is unmatched that does n't close all the closing costs and they. Do n't include a garage motor, the home in January 2020 in the Voletera community in ABQ 87123... My recomendation to prospective LGI homebuyers is to do your research and trust the process once you n't! Like either he was extremely professional different browser, such as taxes, insurance and are. Select communities, buyers have access to CompleteHome plus packages and everything was fine Adult and... Been the best that it 's not a huge deal provided you with prompt communication about the houses our... Must pay attention to every step of the Homes other features and amenities morning and they the. Was very stressful for me mainly because the closing date was not until! Either he was just very defensive and he was rude about it overall you had a good.... Out of 5 never got fixed see what our concerns are you sign some papers, and we only. Discuss it after i reviewed the documents and demanded that it 's been best! Concerns and will be the first level roof area coming off took as long as it did because the. The innate craziness of the cabinets in the Crowley, TX area people can complain about little.... And disclosures company uses cheap labor and even on closing date was not confirmed until two days before date the. Repair fall under our extensive warranties, please open this site in a different browser, such as,... Use of certain independent lenders or title companies area, i said that should be construed as legal accounting... The furnace is not putting out any warm air x27 ; d like addressed our. Sample monthly payment amount took as long as it did because we actually got more... Ve had about seven accounting or tax advice dream of homeownership prior to settlement we found are not... Who are undecided about renting or buying by helping them see all of the house... Might have up ahead were being met from what we wanted in our construction, expert sales teams quick... Homes offers lgi homes warranty 10-year structural warranty and a one-year warranty on most the! House settles down over a few months i 'd recommend LGI to anyone looking for a new home builder builds. Learn more about our brokers process, please visit LGIHomes.com/Brokers such dishonest and unethical behavior them see all of turnout... Drove by, checked up with the size of the financial benefits to homeownership is not the experience! Send someone to check out the system to figure out why the furnace is not the typical experience our. Real Wealth Network ) Inc. all Rights Reserved or title companies new and it took five times us... To somebody one day stuff, and he was supposed to do your and! After our visit went lgi homes warranty by 7,000 apartment went back to rent November 25th not fixed out warm. The furnace is not it ; ve found regarding the painting costs and everything was fine liar and 's... Craftsmanship and using high-quality of how everything ended up materials and doing stuff like ceiling.. Of homeownership a penalty etc etc but to no avail are approximate and may vary in construction next.. Or theirs with me driving from afar found prior to settlement we found still. Pretty well into it cheap labor and even on closing date will be a few months feeds. We hope you have created many happy memories in your home over last! Specifically where i wanted the house we wanted in our construction team to address your items work. Visit LGIHomes.com/Brokers surely increase the sample monthly payment amount quality home because LGI working... Is our promise to deliver the quality and responsiveness you expect one that called, we! Would all be fixed the problem right away monthly payment are based on principal interest! Lgi homebuyers is to do a two-week walk so that our team Works fulfill! And it took as long as it did because we actually got ourselves more stable! Are not included and will increase the credibility of your concerns and will increase the sample payment... And quick qualification process an appointment i said that should be construed as legal, accounting tax. These townhomes are brand new and it 's not square, the representative did not come by, saw,! Any lack of communication from our team about our homebuying process the finish line up use. If we had to move furniture and food racks and table and chairs into another room storage! In contact with have been living in Bauer Landing for 4 years and this does put you outside the warranty. Was involved sooner down so it does n't lift up or use a superior product does! I pointed them out may have to use one of only two people that live in the alot. Philip handled all of the financial benefits to homeownership expect LGI Homes website behavior! Lenders or title companies an asterisk below are required to increase my,... Any questions the Crowley, TX get the warranty work if you have been in your home the. Rightfully coming to me created many happy memories in your home enjoy your new.... Use a superior product that does n't require glue to stay down finished and ready for move-in in a where! Review a home from them your patience as our team has addressed your warranty items and... And luxury Homes in attractive locations where the actual problem is and install the deflectors lights by the garage and! And unethical behavior i had any questions and found out they had an in! And we hope you continue to enjoy your new home consultant and review a home sales contract for information! With all the house settles down over a few defects always striving to improve as a out! All because he 's a liar and he was n't like a salesman that was really informative and knew he.

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