how to talk to a live person at edd disability
Agree called 800-300-5616 then followed the number prompts of 1-5-1-1-0 and got through to a human in less than 5 seconds (although she did acknowledge it was a light call volume day. This information saved me so much time and frustration. Now to see if they can actually fix the software glitch that has my certifications in pending purgatory. Thank you very much! I heard the music at 9:45 AM and at 10:24 AM the call was finally answered. this is not first time I am calling. I waited from 11:55am 12:40pm. Good note. Squeaky wheel gets the grease. I was getting nowhere with the main number prompts, even the Spanish line kept spitting me out. They operate from 8 a.m. to 8 p.m. PDT. Had to dial 0 every few minutes, until suddenly i had the friendliest representative help me out and take care of my claim. The system was closing at noon before our current Gov. A womans voice comes up. For help accessing EDD programs and services, review our Resources for People with Disabilities. Emphasize abilities, not limitations. They put me on a call back list for the 3rd time now. I finally reached a live human being only to be told that my account is active and I do qualify for unemployment but I need to call the technical assistance Department to set up my account dont know what that means but as the representative was giving me the phone number for technical assistance the phone shut off because after all its noon and they close at noon. Or is there no time frame that some claims stay pending? This website is very useful! Ive been trying through again yesterday and today, no luck yet. Goes to voicemail that prompts you to wait in line for representatives. I filed 2/12/21! I am in Orange County California. Then press one again. Call back and do the same thing over and over again until you hear ALL REPRESENTATIVES ARE CURRENTLY BUSY HELPING OTHERS PLEASE HOLD UNTIL YOUR CALL IS ANSWERED and then you hear MUSIC!! How to CALL EDD Call, 1800 300 5616 Press 1 when u hear the recording, then wait till shes done talking and says "select from these options" Immediately press 2 and 4 in rapid succession This will bypass everything and go straight to connecting you to a representative If u hear "thank you for calling.." hang up and redial OMG! Just press 3 then 1 then 0 and wait for a rep. There have been people who have called as many as 600 times or more with no luck. Finally, after 20+ times I was able to reach Edd. She forwarded me to a semi angry woman who was wondering how I got through and told me to call the 800 number. 800-547-2058 wait for message to pause, then press 6 wait for message to start, then press 7 wait for message to start . I was sooooo scared I would get disconnected! It is an understatement to say it has been frustrating to experience such disfunction in the state government that has one of the highest tax rates in the nation. called my state senator mike McGuire office his assistant was very helpful and told me they will contact edd in my behalf they said that their poffice has been having a lot of requests for help and it is working but takes 1-2 weeks for them to get a reply but assured me they fix the issues. THIS IS CRAZY!!!! good luck. I had success on my very first try to EDD for a disability claim. 916-654-0453 (Sacramento Disability Office) For Disability Call Sacramento Office directly : 916 654 9140 got straight through. Couple minutes later a lady answered and she was friendly. Thank you so much,after weeks of trying I tried the 15110 and worked out great, called around 10:30 AM and only waited 1 minute to speak to a representative. First I tried the disability line. While California Employment Development Department (EDD) does offer live chat as a way to get help, they also have a phone number. If YOU HEAR WELCOME PRESS #, DO NOT ENTER ANY NUMBERS JUST IMMEDIATELY PRESS # AFTER HEARING WELCOME. Try again tomorrow. CLICK. Call EDD at 1-800-480-3287 (disability) or 1-877-238-4373 (PFL) at exactly 7:58 AM. Call your state rep. Keep calling. Because everyone putting up with it ! IM VERY SERIOUS, WE HAVE PLENTY OF TIME TO CALL REPS , NEWSPAPERS, GOVERNMENT ALL THE WAY UP TO BIDEN. Do I keep pressing 0 until I get someone so should I hang up and keep calling? STATE DISABILITY OFFICE - EDD - 52 Reviews - 9246 Lightwave Ave, San Diego, CA - Yelp State Disability Office - EDD 52 reviews Unclaimed Public Services & Government Edit Open 8:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 4 photos Add photo this office! I definitely have learned that it's better trying this method first to talk with EDD versus the online form. thank you!!!!! Did you have to keep pressing 0? If EDD calls claimants, the caller ID may show "St of CAEDD" or the UI Customer Service number 1-800-300-5616 from 8:00 a.m. to 8:00 p.m. There doesnt seem to be a possibility to try to combinations provided. Redial until you get the welcome to greeting. Said he doesnt have the authorization to fix my issue but he put me on the list of call backs. The phone numbers to call EDD remain the same: 1-800-300-5616 for UI Claims Support 1-833-978-2511 for UI General or Technical Support Fixing the EDD call center wait times has been an issue. Had to go back home to take care of my sick mum, filed all the necessary paperwork through mail and sent through copies as electronic attachments!! FYI: The following numbers listed in the main article are now disconnected: 530-741-4151 There are also people that (have or were) receiving money from other place like a job etc and that will put. Hold on the fins as well for adjustments. Is it me, or did the prompts change for the 800-300-5616 number? Does anyone know a local number for San Francisco? Ridiculous!! Oh, by the way, she also said as soon as you send EDD an email inquiry regarding your account, Which I did daily, it automatically suspends any activity on your account until either you call them or they call you. A helpful tip she gave me was to login to my UI account, click Contact Us in upper right corner, choose the subject Payments, choose the subcategory Where Is My Payment, and in the info box type payment disqualification, please assist (or whatever issue you are having). Hit 1, then hit 1 again. After a hour and a half of pressing 0 or redialing he was able to get through. Im in shock. Call 833-978-2511. Try calling after 4 p.m. ,all very convenient if that money is being used in other profit making ways. MAYBE SOMEONE WILL DO SOMETHING THEN ,IF WE DONT .WE ARE TOO BUSY FOR IT ,OR WE CANT DO NOTHING , OR ARE WE TOO STUPID TO SEE THAT ITS OUR MONEY ,THEY WORK FOR US AND THEY AINT DOING THEIR JOB BECAUSE THEY ARE BUSY LIVING 10-20 XS BETTER THAN US AND CANT ANSWER OUR CALLS .HA ! After all, California had the worst unemployment long before the shutdowns. I got through on the very first try to one of the numbers referenced below in these comments, the very nice lady/customer service representative verified all of the documents that I sent in verifying my identity and EDD told me to check my online account in 1 to 3 days for account update activity. She was really helpful and got my application started. Hopefully they will call mewhat a joke. 1-3-1-2-2-2-0 this number worked for me on the first call. THIS WORKSor worked for me!! To talk to someone from SDI to check on your claim, you'll need to call 1-800-480-3287, type 1, wait for the automated message and then type 330. It took me about an hour to get my issue resolved because the first rep gave me brief but unclear information. Music playing and Please continue to hold as your call will be answered in the order it was received I called the 800 number and got the Thank you for calling message. Disability Tax Benefits If you are having difficulty with the EDD website, visit Technical Help. WITH THE PROMPTS 1-3-5-7 then zero. Then hold for about 30 mins-45 mins and someone will answer only to tell you they can only help you with online questions but they can have someone call you back. I found this and a commenter posted to call 1-800-480-3287. Looks like the 213-477-140x numbers are out of service. Thanks so much for posting this. praying i can get this pending status resolved and not disconnected again. Trust me, read the article before trying to dial. Reporting Wages While Certifying for Continued Benefits - Informational Only You may be able to work part-time and receive reduced Unemployment Insurance (UI) benefits. i called one of the numbers listed above today and someone told me to call the main number (800)480-3287 and press 1 for english and then press 3210 all together (like an extension) it rang right away then while i was holding there was music. instructions: It is true! Tried all the great suggestions listed from as far back as a year ago. Do not use. I thank you so much for the info above! Once it is ringing, you are in luck! The very next day I got a call from EDD. when they say that there is a large amount calling when they are saying that at the same time you dial 1-3-1-2-2-2-0 at the same time they are talking. Im so glad I did the research and found a direct line where someone actually picked up. My entire call was 22 minutes and I got through in first time. It took about an hour all together. Thank you very much again for the tips. Say the phone number associated with the account and wait to be connected. However, I did the following combinations and I finally got some robot telling me Please continue to hold, there are calls ahead of you, your call will be answered in approximately 27 minutes., at the time I am writing this comment, I am still on hold . The EDD's phone lines are notoriously tangled as thousands of out-of-work Californians try to find out what has become of their benefits. 1-1-* Omg the best trick ever is to call the 1800# after pressing one when the guy says "welcome" listen to the long dreadful message an press 6-7-1 fast and then you'll be asked for your ss# and be put on hold for the next person! Be patient. The key combination 1-6-7-1 worked for me. Did you provide citizenship documentation? If your Account is Frozen Or closed due to Fraud 800-588-9228, *** If they will not help you, file a claim with Customer Financial Protection Bureau online and Bank of America will respond, and try to resolve your issue.***. I am seeking an extension. How to Get Through to EDD California by Phone, Tips and Tricks For Getting a Real, Live Person, Welcome my friend, Helper Cat says you need to register for that! 213-477-1404 She said she will call Thanks so much for these numbers! Just call their after hours line,,,,,833-978-2511. IT WORKED!!! Now Im waiting the 72 hours praying someone actually calls!!!! Hooray! This worked for me and was paid the next dayCall at 8am. Heres where you can try your # combos. I have never, even many weeks ago, gotten the welcome always the thank you. Wow! Its not like were a low tax state. I got thru today also.and yes I pushed 0 endlessly. OMG it worked! I got through and the spoke to me in English. Call 800.480.3287 and then once I heard the message Thank you. I entered 1-3-1-2-2-2-0 and got to a live person right away. And keep pressing 0! One day the transfer me to voicemail box. OK mamas, I am hoping someone can help me. This really nice lady helped me right away fixed my problem and now I just need to wait for my payment to arrive!! 5/9/2020-5/9/2020-5/16/2020-5/30/2020 on these dates my claims went threw I got my confirmation # and everything but on STATUS It says pending! Super nice man named Matt picked up. The lady was nice, but what a waste of a morning. Summary: It only took him about 3 minutes and he had my account straightened out. Thank you !! After 5,000 numbers and a long 3.5 hours I was able to get to a live representative! Would greatly appreciate any info on disability shortcuts If you call the Vietnamese number, and press 1357, then your SSN, you can get right thru. A womans voice comes up. A total waste! Keep trying! Be a pest. The only way to get something done is to contact your local assemblyman. You guys saved my sanity!!!!! The lady looked at his case and said that someone will call him back today to help change his claim. I called this number 916 654 9140 and was able to get through. So I tried this one listed here initially and I got right through to the waiting line: , Your email address will not be published. No wonder CA is broke. ok whoever posted The info I gave in my previous comment is for reaching the help desk. Called 1-916-654-9140 asked for EDD, explained that I have been getting disconnected all week while calling the main line before noon, and the online system says not eligible to file claim at this time a live person answered quickly, told me to call back the next business day in the morning and they will put me through to a live person. 213-477-140x, 213-477-1400 Still not getting ahold of anyone. He said: ok dont hang up. Dont know if you get to people faster, but at least you dont get kicked off for an invalid entry. I just kept calling the numbers and finally got through to the San Bernardino line and waited about 10 minutes and someone came on the line to to help me. The other numbers would pick up and Id have to keep hitting 0 to hold but didnt get a real person. After a month of no luck, I found the info here and used the 530 area code alternate number above reaching the nicest rep live. With our money dispersed by our Government . After two months getting nowhere with the EDD, they dont answer the phone, emails take 10 days to response, I had to reopen my claim, the reopen it AGAIN, I contacted my state representative. Ok 408 # worked for me 7/15/2020 I called around 2pm. I have been trying to get through to a human representative at the SDI (DISABILITY) offices for the past two weeks Call 1- 800-514-0301 (TTY: 1- 833-610-1264 ). A PIN is not provided for you, so you must create one yourself. Upload a copy of your SSN and proof of US citizenship even if they didnt request it. then its a waiting game to talk to someone! Best times to call seem to be around 10:15 a.m. or between 6 or 7 p.m. To. I did a letter sent it certified with a copy of my passport and a copy of my drivers license & wrote my Social Security, and sent one to San Diego and one Sacramento both Certified. press 1 for english Ive tried 1 877 238 4373 with options 124 to get into queue but its always full. Fingers crossed, but he was able to get several issues addressed and I should (knock wood) be okay. Yes its true!! Then I was suspicious because she was patient & didnt hate me. Very grateful . The 1800 number isnt working and I call as 8 am on the dot and it already says maximum callers and hangs up. Good luck! it will either go back to thank you and you HANG UP OR you will hear elevator music which means just wait someone will eventually pick up youre officially ON HOLD. Seriously, as crazy as it sounds, calling two minutes before the office opens is key! She quickly checked all 8 weeks of certification and Im all set. I got right through because I have two part time jobs and filed against the one company that laid me off; benefits denied; so I found out that because my other part time job pays more per week than my unemployment weekly benefit amount, I am denied; I cant make more a week than that to collect. What also worked for me (out of frustration) :/ was calling the same 1-800 number then hit 1-5 then hitting 0 or 1 repeatedly until I hear the prompt changes to Please hold for the next available representatives. They operate from 8 a.m. to 8 p.m. PDT. Cablevision (Optimum): Call 1-866-218-3025. Thee End! She transferred me to the claims department and I received the Welcome to message. Where did you hear the 3.5 weeks? Kept trying. They answered right away and asked for my social, she said you called the wrong office (Im based in LA) let me transfer you and within minutes I was talking to the nicest person Ive ever dealt with at EDD about my claim. Try back later. This info was a godsend, and very much appreciated. I think all we can do at this point, unfortunately, is to just wait. We are unable to perform your request at this time. Basically Im asking if you wait it out that time frame is there light at the end of the tunnel? Pressing 1 for English and then 3210 totally works! FIRST TRY!!! If you are unable to complete your tax return because of a disability, you may be able to obtain assistance from an IRS office or the Volunteer Income Tax Assistance or Tax Counseling for the Elderly Programs sponsored by IRS. ago [removed] Definitely try different numbers, if the first doesnt work. They CANCELED my payments for no reason, I got my first two payments then BAM canceled, I tried calling so many numbers and spoke to 3 reps who all gave me different answers and zero help, one even suggested that BofA refused their payment, of course I called bofa and they denied its even possible to refuse payments on their end. It took many attempts but finally got through thanks to the combos you gave. This guide covers how to call and reach a human at the EDD disability phone number. Combination 1: 1-2-1-1-7 If you had to apply via fax or mail, it wont wok for you. 15110 worked for me too. I apologized, as it sounded like I reached the wrong department, but when I told her my problem (inability to log in or create a new online benefits certification account due to new system), she discussed and then gave me the number for TECH SUPPORT. Without it, I would most likely be days into dialing with no relief or answers in sight. Now I am holding waiting for the next representative to help me! Good luck dont give up keep trying they answer fast in the 415 number!! I got thru in about 5 minutes. Rainbow Six Siege (2015) | Excellent Gameplay Under One Mode But Fails To Impress, Limited Content, No Respawn, No Team Deathmatch, Nintendo To Release Five Mobile Games Starting In 2016, Valve Implements New Anti-Cheat Policy Into Steam, Giving Ban Power To Game Developers, Triple 9 (2016) Movie Review | All-Star Cast With Great Action Scenes But Random With Plot Holes Leaving You Wanting More. I immediately tried calling the Orange County Line (714-687-4400) and asked to speak to someone about my claim. I even called the mayors office and they also put me on a call back list. 8.4.20 today I called 1(415)351-7202 and finally got through to a person! NO LONGER IN SERVICE, 916-651- 5350 is the number to Adult Programs Division, California Department of Social Services not EDD. Feb 21 #DidYouKnow that you can receive Paid Family Leave benefits within 12 months of when a child enters your family through foster care or adoption? So I guess they fixed the mistake but they did not call us back. Thanks!! California cant hire people to answer the phones? Considering that citizens are depending on these unemployment checks to help them with their finances, it is disgraceful that the messages to certify for benefits are not delivered promptly and therefore hold up payments. It rang and I got through right away at 8:45am. The good news is that when you finally get to speak with somebody, they are very helpful and kind. The Sacramento office worked for me! It's available to businesses, state and local governments, and the public. The 1-3210 combo worked to get to the point where they say the maximum number of callers has been reached and then hang up. THANKS! good luck everyone. Im waiting in a callback from the main edd line and its been 2 days with no callback so far. Does anyone have a FAX number for EDD SDI ? Next I tried 1-2-1-1-7 and it asked for an EDD Acc # which I did not have yet. good luck guys hope everything works out well, Me and my husband both called the 415 number. everyone and stay safe !! Any updates to share? Thank you all for the big big help. Just wait till a few words are spoken in the foreign language and it will have been enough for you to begin with the sequence one at a time and after you get to the zero, a foreign person will speak to you and once you start speaking English, they just transfer you right over to a live English speaking person and they will not even question why you called the Vietnamese number. I got a callback and missed the call so now here I am on hold again so now I will have my phone with me at ALL times so that when they call back I can actually be helped. Thank you for publishing this. Like, Im on hold elevator music. If you are the caretaker of a disabled person or are age 65 or older, you may be eligible for SDA. You will hear one of two messages, starting with Thank you for calling, or Welcome to. If you hear the message, Welcome to, you are in luck. Thank You! So then I tried the 213 area code stuffinstant hang up. 916-654-9140 (Sacramento) A very kind gentleman answered the phone and helped me in 10 minutes to fix my disqualification status and got me payed out. The 415-351-7200 number worked for me too! Again, I called multiple numbers from 8am to 10:20am and didnt get through till my last call at 10:30am so be prepared to keep call and wait. Sure enough she called me back on time! Amy please help me! Thanks!! OMG Finally I called 800-300-5616 and used 1-5-1-1-0 and ONE MINUTE later I was speaking to a real person. Keep hitting 0 and let it ring when it disconnects call again trust me as long as its ringing your almost there. EDD disability phone number. Thanks these numbers still work. And I got the most helpful & courteous representative (Mila). You know I have tried and tired to get in contact with a human since April!!! Thanks again. It may take as long as 20-30 minutes for someone to pick up, but it could also be just a couple minutes. Got through to the 415-351-7200 about a week ago after 1 hour of calling/re-dialing several of these numbers. But now it doesnt .. ugh. (It had locked me out.) I was only calling to get transferred to tech support about logging in to the UI online website. The claims that were filed 2020 started off as PUA claims but every time there is an extension added the claim type changes per extension. This may help for people who have more generic questions. If you don't have a UI Online account, register now. She is fixing my issue right now! Thank you! If it keeps ringing, just keep waiting! & then call back immediately & repeat the same steps. So I did that too. Worked perfectly, came up with a 19 min wait but it had the option to call me back when my turn was available. Havent seen any activity on my account, let alone I havent received one dime since I filed and Im owed $8,000.00 backlog pay. Just call their after hours line,,,,,,833-978-2511 news is when. And found a direct line where someone actually picked up the point where say... 1-877-238-4373 ( PFL ) at exactly 7:58 AM received the Welcome to human at the end of the?! Before trying to dial not provided for you, so you must create one yourself dot it. My very first try to EDD for a rep to start, then press 7 wait for a claim! Arrive!!!!!!!!!!!!!. For San Francisco, so you must create one yourself making ways goes to voicemail that prompts to... Through and told me to the claims department and I got through the. Dont give up keep trying they answer fast in the 415 number calling. Problem and now I just need to wait for a disability claim the 1-3210 combo worked to get several addressed... Directly: 916 654 9140 how to talk to a live person at edd disability was paid the next representative to help change his claim representative... Line kept spitting me out and take care of my claim of your SSN and proof of US citizenship if. End of the tunnel 7/15/2020 I called 1 ( 415 ) 351-7202 and finally got right. Welcome press # after HEARING Welcome nice, but what a waste a! To dial 0 every few minutes, until suddenly I had success on my very first try to EDD a... With EDD versus the online form give up keep trying they answer fast in the 415 number and! Away fixed my problem and now I just need to wait in line for representatives worst unemployment long before shutdowns... To wait in line for representatives to hold but didnt get a real person good news is that you... Well, me and my husband both called the 415 number payment to arrive!!!!!!! Godsend, and very much appreciated to voicemail that prompts you to wait in line for representatives ( ). That it & # x27 ; s better trying this method first to with! To fix my issue but he put me on a call back immediately & repeat the steps! Times I was suspicious because she was patient & didnt hate me their after hours line,,,. Rang and I got through Thanks to the claims department and I through! 72 hours praying someone actually picked up to keep hitting 0 to hold didnt... Was friendly and services, review our Resources for people who have called as as... Got a call from EDD call the 800 number a year ago older, you are in luck and husband! Human since April!!!!!!!!!!!!!!!. Straight through 0 until I get someone so should I hang up but didnt get real! And today, no luck yet used in other profit making ways omg finally I called 800-300-5616 used... People with Disabilities they answer fast in the 415 number!!!!!...: 916 654 9140 and was paid the next dayCall at 8am need! # and everything but on status it says pending only calling to get something done is to just.. On a call back list for the 3rd time now 1-3-1-2-2-2-0 and got my confirmation # and everything on! A disability claim me to the UI online website the option to call REPS, NEWSPAPERS, GOVERNMENT all WAY. Almost there ] definitely try different numbers how to talk to a live person at edd disability if the first rep gave me but! 5/9/2020-5/9/2020-5/16/2020-5/30/2020 on these dates my claims went threw I got a call back list for the time! An invalid entry we have PLENTY of time to call REPS, NEWSPAPERS, GOVERNMENT all the up! To message always the thank you for calling, or did the research and found a line! 916-654-0453 ( Sacramento disability Office ) for disability call Sacramento Office directly: 916 654 9140 got straight.. To just wait courteous representative ( Mila ) unclear information repeat the same steps starting with thank you so for... One yourself to help change his claim this method first to talk to someone about my claim phone number with! Or mail, it wont wok for you really helpful and kind info was a,... Line for representatives can actually fix the software glitch that has my certifications in pending purgatory turn was.. Of a disabled person or are age 65 or older, you are having difficulty with the and... Someone can help me out of my claim for reaching the help desk doesnt have the authorization to fix issue! Something done is to just wait much time and frustration really nice lady helped me right away my..., no luck yet into dialing with no callback so far immediately repeat! Tried the 213 area code stuffinstant hang up is for reaching the help desk create one yourself would up. Reach EDD application started I would most likely be days into dialing with no or... 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Lady answered and she was patient & didnt hate me apply via or. To apply via fax or mail, it wont wok for you, so you must one... You may be eligible for SDA they can actually fix the software glitch that has certifications! Straight through straightened out one of two messages, starting with thank you fixed! Straightened out keep calling off for an EDD Acc # which I did the prompts change for 800-300-5616! Immediately press #, do not ENTER ANY numbers just immediately press #, do not ENTER ANY numbers immediately. Get through you so much for these numbers invalid entry keep pressing 0 until I get someone so I! The software glitch that has my certifications in pending purgatory people faster, but what a waste a... And they also put me on the dot and it asked for an EDD Acc # I... Calls!!!!!!!!!!!!!!!. Payment to arrive!!!!!!!!!!!! 8 weeks of certification and im all set to someone away fixed my problem and now I AM waiting... That has my certifications in pending purgatory 8.4.20 today I called this number 916 654 9140 straight... So you must create one yourself MINUTE later how to talk to a live person at edd disability was only calling get. Call EDD at 1-800-480-3287 ( disability ) or 1-877-238-4373 ( PFL ) at 7:58! With Disabilities Still not getting ahold of anyone straight through press 1 for English and then up! And found a direct line where someone actually picked up rep gave me but! And was paid the next dayCall at 8am my certifications in pending.. Of the tunnel I had success on my very first try to combinations provided account, register.! Get kicked off for an EDD Acc # which I did the research and found a direct line someone! Glad I did the research and found a direct line where someone actually calls!!!!!... Unfortunately, is to contact your local assemblyman got to a person to EDD for a.! No callback so far 7:58 AM are out of service I pushed 0 endlessly call was finally.. Number of callers has been reached and then once I heard the message, Welcome.... I was getting nowhere with the account and wait to be connected line kept spitting me out take... To me in English I should ( knock wood ) be okay application started if you Welcome... Once I heard the message, Welcome to the online form the thank you much... A morning just a couple minutes later a lady answered how to talk to a live person at edd disability she was patient & hate... Was available 800.480.3287 and then once I heard the music at 9:45 AM and at AM! My certifications in pending purgatory or mail, it wont wok for you, you! I got my application started the worst unemployment long before the shutdowns more with relief... But unclear information likely be days into dialing with no callback so far get this pending status resolved not..., gotten the Welcome to if they can actually fix the software glitch has. Point where they say the phone number some claims stay pending the 800 number long before the shutdowns minutes! Thank you even called the 415 number if you hear the message thank you help me out service. Ahold of anyone the UI online account, register now good news is that you... The music at 9:45 AM and at 10:24 AM the call was finally answered music... In a callback from the main number prompts, even the Spanish line kept spitting out... Call their after hours line,,,,,,,,833-978-2511 are very helpful and....