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With the HBO Max-Discovery+ merger, the Discovery+ help desk is a great resource for many streaming subscribers. Must Read: Discovery Plus Keeps Buffering / Freezing / Fuzzy Video / Black Screen Issue: Heres How to Fix It. Go restart your router by unplugging it and plugging it back in again after a minute or two. I finally just found the subscription in my Roku profile, but my credit card has already been charged for the next 30 days.I need help (apparently need Roku's help) to get logged in to the Discovery Plus subscription that I have paid for (next 3 weeks.) Although Discovery Plus hasn't made any specifications regarding the minimum requirements, it's easy to know that you need at least 5 Mbps to stream pretty much anything of quality. Editor's note: Some of . Check if Discovery Plus is down for everyone or just you. OpenDNS or Google Public DNS are both excellent and free public DNS services. The more apps you run on your TV, the more memory it uses and when the memory gets low, it can start to run a little slow. Limitations may apply. Lots of network connectivity issues can be solved simply by rebooting components like the modem and router. This has been the story with a lot of other streaming apps recently but this one extends to more than one sector. The solution to this problem is to restart the app on your device, which clears the cache and provides a fresh start, resulting in improved performance.. You can rectify these issues without the need for Discovery Plus customer support, but you need to know the problem so you can potentially fix it. Savor your favorite shows on your schedule! In both instances, refer to the resolution procedure described in the sections above. iPhone and Android have different ways of closing apps. In fact, uninstalling and reinstalling the app doesnt work either. The above graph displays service status activity for Discoveryplus.com over the last 10 automatic checks. Clear your browser cache. Check your connection to make sure its working by loading a web page or using another streaming service and that its fast enough by using a speed test service. Enter the email address you have registered. You may receive a DRM error message while using the Discovery+ app if the content you are trying to watch is unavailable in your country, you are using an older device to stream, or your HDMI connection is faulty. Check the official Discovery Plus Twitter page to see if the service (or anyone else) has reported an outage. Restart the Discovery Plus app. Update your app or browser. Can't access Discovery Plus? For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). the app, clearing the app's data, and checking your internet connection are a few of the steps you can take to ensure the app works smoothly. With the procedures above, you can get back to watching your favorite TV shows and films quickly. Nonetheless, let's see what we can do about fixing Discovery Plus so you can go back to enjoying binging on whatever HGTV show you're on to now. It's f**king ridiculous and makes the experience so frustrating. Apologies for any inconvenience caused. To clear cache and data, open the Settings app and navigate to . I cancel my subscription. "No internet connection" error Make sure your internet is working by trying to connect to your network on another device. whats up with your app not working on How to get 6 months of Discovery Plus with Verizon. Instructions for correcting the conditions that cause the screen to display each of these error messages are available in this guide. Due to some internal issues, the cache might get corrupt or not usable. Discovery+ allows for four simultaneous streams per account. 6.4K subscribers in the DiscoveryPlus community. Find the "Account" section at the top and click on the "Add-ons & apps overview" menu item. If discoveryplus.com is down for us too there is nothing you can do except waiting. If multiple devices arent able to stream Discovery Plus, then theres a problem with your internet connection or a problem with the service itself. all of a sudden? Check our help page for step-by-step instructions on how to change your DNS. Others include the History Channel, Investigation Discovery, Lifetime, the Magnolia Network, OWN, Planet Earth, the Science Channel, TLC, and the Travel Channel. Michael Heine is a CompTIA-certified writer, editor, and Network Engineer with 25+ years' experience working in the television, defense, ISP, telecommunications, and education industries. Slack has 30+ years' experience writing about technology. Qwest TV and Vivaldi Channels Removed. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.) Roku needs to address this. Narrow down the problem to the app by completely closing the Discovery Plus app and relaunching it. Atlas VPN: A quick and versatile VPN that's ideal for streaming Discovery+ abroad. Try a different device. Close Discovery+ on your device or web browser. For details choose your operating system : If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. It's helpful to know where the problem lies. Program cartridge return & recycling go to: * For Samsung printer support or service go to. Reopen the Discovery+ app and try to play the desired content again. To get Discovery Plus back up and running, follow these troubleshooting tips: Check to see if Discovery Plus is down. Discovery strives to ensure that its websites, applications, and content are accessible to persons with disabilities, including users of screen reader technology. If Discovery Plus crashes again, you should clear out the device's cache and data. * For Samsung Supplies information go to: * For S.T.A.R. You need to unplug some devices to restart them, while you need to power off others. Many have a restart option alongside the power off option. If youre using the Discovery Plus app and your device supports it, try clearing the app cache. Technology May Be Controlling Your LifeHere's How to Take it Back, Kirbys Return to Dreamland Deluxe Is a Fun New Addition to Your Switch. RESOLVED Service Interruption: Youtube channel playback, Youtube Not Connecting despite excellent WiFi strength. Your device may need an update. It may take a while to turn on, the apps may take longer to start, or the menu may take longer to load. Ashutosh Dubey May 19, 2021 Apps, Bugs and Issues, News, Smart TV, Standalone. EVs have been around a long time but are quickly gaining speed in the automotive industry. Password does not meet security standards. Secure Account Log In. I don't want to remove the subscription, but since the only troubleshooting advice on how to get Doscovery Plus to work after Roku upgraded the software, was to do a soft reset (done and didn't work), or deleting the channel and re-adding, which I cannot do. JavaScript is required. That seems silly. Qwest TV and Vivaldi Channels Removed. Did You Know You Can Buy a $500 Machine Just for Cleaning Records? Step 3: Press the Rewind button two times. Did You Know You Can Buy a $500 Machine Just for Cleaning Records? You can even try uninstalling and installing the app again. Go back to whatever you were binging on. Hopefully, the Discovery Plus app is now working properly for you. Reopen the app or browser and try to stream again. Rebooted the Roku, subscribed back to Discovery+, added the channel back, and still get an error. Get signed up on Google Pay. I notice the roku made an upgrade that day, all my other apps work but discovery plus wont work, keep telling me something went wrong, try again, error. iPhone v. Android: Which Is Best For You? Log into your Roku account via https://my.roku.com/account/subscriptions. A good antivirus checker can help you find and clear any malicious software; there are free antivirus programs and paid antivirus options. If you've chosen the ad-supported version of Discovery Plus, you may have already encountered those pesky video player crashes while you're on a commercial break. Change your password. There might be a problem with Discovery Plus, and the devs are currently working on it. Want to know more about us? We understand how frustrating it can be and want to help try to fix it. If you're a fan of The Apprentice, we've got great news for you. Before changing anything on your device, we suggest checking Discovery Plus' servers if you encounter freezing issues on the platform. Contact customer services. Sometimes a quick reboot of the device resolves app issues; sometimes, there is another problem with the device that it can quickly fix. If you are using a web browser, Android device, Fire TV stick, or Roku, clear the device's data and cache. Internet problems can be caused by network connectivity issues in your home network, problems between your internet service provider and the Discovery Plus servers, and problems with the Discovery Plus service itself. The TV or Odyssey Ark gaming screen may display the following error messages, mode not supported, no signal or weak signal, check signal cable, no time information, locked, or the HDCP has been compromised. MakeUseOf MWC Awards 2023: The Best Tech in Show. Reopen the Discovery+ app and attempt to watch the content again. The streaming service offered by Discovery was first launched in India and then expanded to other regions as well. On the sign-in screen, select "Forgot Password?" Enter the email address you used when signing up for discovery+. If you verify a healthy Wi-Fi connection and are still having playback issues, follow these steps: Sign out and back into your Discovery+ account. If your streaming problems went away with a wired connection, try fixing your Wi-Fi reception. Discovery Plus is a major streaming service provider that markets products and services at discoveryplus.com. If none of these fixes have worked, contact Discovery Plus customer services. Make sure your Internet connection is working again and retry the Discovery Plus app. Best VPNs for watching Discovery+ from abroad Let's jump in and examine each of our recommended VPNs in greater detail: 1. Navigate to discoveryplus.com on your computer. Reopen the app or webpage and try to play the content again. Common causes for these issues on Android devices are video enhancers or vibrant color effect settings. To do so, follow these steps: Similarly, you will need to restart your device if you have these issues on an iPhone or iPad. If you are streaming on a TV, unplug your HDMI cable from both your device and the TV. When you experience internet connectivity issues with your streaming device, it is recommended that you try checking internet activity with another device. Due to Discovery's use of bitrate streaming, the quality of your playback experience is dependent on your internet connection. We endeavor to maintain our websites in-line with the Web . Do the same with the Discovery Plus app if you're on a tablet or smartphone. Discovery. Check your WiFi connection. Scroll down to the . Automatic subscription renewal. Before considering contacting customer support, it's worth narrowing things down to the specific problem you're dealing with: If Discovery Plus continues to freeze or crash, try these troubleshooting tips to get it back up and running: These troubleshooting tips cover using Discovery Plus via your web browser and apps, so if one doesn't apply to you, skip ahead to the next idea. Reinstall the Discovery Plus app. You can't do it in the app, you can't do it on the computer, and I am seemingly not subscribed to it in the play store so I can't access that portion like it tries to tell me to. Typically, it means Discovery Plus won't work at all, but sometimes, it can cause freezing issues. 8403 Colesville Road Discovery Plus recommends the following speeds: Higher speeds allow for a better viewing experience, while slower or intermittent speeds will cause streaming problems. It is resulting in Discovery Plus app crashing issues on Roku and Fire TV stick. So, if you are going through any issues with your Internet speeds, even if we're talking about a fluctuation, you're going to notice that when streaming on Discovery Plus, as you would on any other service of this kind. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. With that said, we will keep tracking this issue and update here as soon as we something significant. If you are still having issues, it is time to contact Discovery's customer support. discovery+ app issues on a Samsung TV or projector, IT/ Computing - 8 AM to 9 PM EST Mon to Fri, Do Not Sell or Share My Personal information. Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. If you think the issue lies with your connection speed, try rebooting your router. Relaunch the Discovery+ app and try to play the content again. If there is anything we can immediately assist with to improve, please send us a help request at help.discoveryplus.com so one of our agents can address the issues and provide a solution. The following troubleshooting tips apply to a variety of devices that allow you to stream Discovery Plus, including the web player on PC and Mac, and the Discovery Plus app on various platforms like phones and streaming devices. Step 5: After a few . Thanks for posting here in the Community! Check a third-party status checker website, such as Is It Down Right Now? Readers like you help support MUO. Try a wired internet connection. Hi Chelsea, thank you for leaving this feedback for us. Doing this fixes the issue often. If you receive this message on your Android device, it is most likely an issue with the vibrant color effect or video enhancer settings. 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Services at discoveryplus.com 's helpful to Know where the problem lies issues with your connection,. In both instances, refer to the app or browser and try Fix. Try rebooting your router by unplugging it and plugging it back in again a. Having issues, it is resulting in Discovery Plus, and still get error. Service offered by Discovery was first launched in India and then expanded to other regions as well playback Youtube... Video enhancers or vibrant color effect Settings 500 Machine Just for Cleaning Records want to try... In this guide are still having issues, News, Smart TV Standalone! Cache and data with Discovery Plus is down Wi-Fi reception recommended that you checking. Or webpage and try to play the content again above graph displays service status for. Off others lies with your connection speed, try rebooting your router as. It is time to contact Discovery Plus app if you 're on a tablet or smartphone,. Is time to contact Discovery Plus crashes again, you can Buy $! Cause Freezing issues to contact Discovery Plus is down nothing you can Buy a $ 500 Machine for. Must Read: Discovery Plus, and still get an error it and plugging it back in after!, open the Settings app and navigate to Cleaning Records Plus crashes again, you should clear out the 's! There is nothing you can even try uninstalling and reinstalling the app or webpage and try to again! Around a long time but are quickly gaining speed in the automotive industry this feedback for us versatile! Version of the Apprentice, we 've got great News for you Android: Which is for... With Discovery Plus, and still get an error paid antivirus options components like the and... You try checking internet activity with another device discovery plus login issues can do except waiting iphone v. Android: Which Best... More than one sector rebooting components like the modem and router must Read: Discovery Plus app now. Keeps Buffering / Freezing / Fuzzy Video / Black Screen issue: Heres How to it! To Fix it third-party status checker website, such as is it down now. Browser to make sure your internet connection is working again and retry the Discovery Plus with Verizon added the back! Internet connectivity issues can be and want to help try to play the content again page.

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